Keltic’s Homeowner Care team supports new homeowners with orientations, key pick-up, and in-suite warrantable issues during the warranty period. Strata Property Management is responsible for the day-to-day operations of the strata building, including arranging repairs and maintenance of common and limited-common areas. The Building Manager on site handles daily cleaning and maintenance, reporting repairs to the Strata Property Manager, and coordinating with contractors.
To report an in-suite service request, homeowners should submit a request (preferably with a photo) via the Keltic Community Portal. Please note that only warrantable service requests will be processed; our team conducts assessments to verify that they quality for warranty.
In case of an emergency, such as a total loss of heat, electricity or water, plumbing leak, or gas leak, homeowners should contact their Property Manager. For appliance related issues, homeowners can find their Trail Appliance contact information on the Keltic Community Portal.