At Keltic, we offer a robust Homeowner Care system to ensure your property needs are met even after move-in. We offer quick, convenient communication through our homeowner portal, which is further backed by our reliable professional support team. After all, we’re here to assist you each and every step of the way.
This project has now been completed and is now managed by:
Walter Lam | Dorset Realty
604.270.1711 Ext. 113 or [email protected]
This project has now been completed and is now managed by:
For Homeowners
Roger Yang | Rancho Management Services
604.331.4225 or [email protected]
For Office
Cherie Shea | Rancho Management Services
[email protected]
For Commercial
Jen Xi | Dorset Realty
604.270.1711 ext 126 or [email protected]
This project has now been completed and is managed by:
For Homeowners & Commercial
Francois Beauchemin | First Service Residential
[email protected]
All Keltic homeowners will receive their Homeowner Guide during the key handover process. Additionally, all guides, including warranty packages, are digitally accessible through the “Documents” tab in the Homeowner Portal.
Your home warranty packages are available in the “Documents” tab of your Homeowner Portal. The Keltic team will also provide you with a physical copy during the key handover.
Keltic’s Homeowner Care team supports new homeowners with home orientation, key pick-up, and in-suite warranty issues during the warranty period.
Strata Property Management is responsible for the day-to-day operations of the building, including arranging repairs and maintenance of common and limited-common areas.
The on-site Building Manager handles daily cleaning and maintenance, reports repairs to the Strata Property Manager, and coordinates with contractors.
To report an in-suite service request, homeowners should submit the request (along with photo) via the Homeowner Portal. Please note that only service requests covered by warranty will be processed; our team conducts assessments to verify that they qualify under the warranty.
For appliance related issues, homeowners can find their Trail Appliance contact information on the Homeowner Portal.
Our homeowner care team aims to resolve all requests in a timely manner, and requests are prioritized based on urgency. The resolution timeline for each submission depends on the nature of the request. For instance, certain parts may be imported and could take several weeks to arrive, and supply restraints could also impact resolution timelines.
Homeowners have the freedom to replace their appliances if permitted by the strata. We recommend that homeowners wait until their warranty expires to replace their appliances, as any modifications or replacements made prior to that may void their warranties.
Heat pumps are a wonderful addition to your home, offering numerous benefits that help make your living space more comfortable and eco-friendlier. As required by the province, these systems support energy-saving efforts and reduce our environmental impact. Heat pumps have the ability to provide both heating and cooling, ensuring a comfortable temperature all year round. This versatility can also lead to savings on your utility bills. It is important to note that heat pumps may produce more noise compared to traditional systems. However, this efficient system allows for year-round climate control, energy savings, and environmental benefits. Please note that this information is only applicable to certain Keltic homes.
Homeowners can book the amenity spaces for private use and events through their Building Manager.
